Privacy Policy

This Privacy Policy describes how BigBox LLC, and its affiliates ("we," "us," or "our") collects, uses, and protects the personal information of our customers and users ("you" or "your") in connection with our services, website and applications (collectively, the “Services”). We are committed to respecting your privacy and protecting your personal data. By using our website, products, and services, you consent to the collection and use of your personal information as described in this policy.

Account Registration: When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. If you choose to refer a friend to our Services, we may also collect your friend’s email address so that we may send them a referral or promotional code to sign up for our Services.

Payment Information: When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

Personal Data: This means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a user in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Usage and Log Data: When you access our website or use our services, we automatically collect certain information, such as your IP address, browser type, device information, operating system, referring URLs, pages visited, and timestamps. This data helps us analyze trends, administer the website, track user activities, improve our services, and gather demographic information for aggregated statistical analysis.

Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, personalize content, gather statistical information, and analyze website traffic. These technologies may collect data such as your IP address, browser information, device identifiers, and browsing preferences. You can manage your cookie preferences through your browser settings.

Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

Service Delivery: We use the personal information you provide to deliver the requested products and services, process payments, communicate with you about your account, and provide customer support. This includes sending order confirmations, service-related notifications, and important updates regarding our products and policies.

Account Management and Security: We may use your information to manage your account, support services, technical support, data transfer, migration, backup service, authenticate your identity, verify your eligibility, and ensure the security of our services. This includes protecting against unauthorized access, fraud, and other misuse.

Communication and Marketing: With your consent, we may use your contact details to send you service email, notifications, promotional materials, newsletters, and special offers about our products and services. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting our customer support.

Legal Compliance and Protection: We may process and disclose your personal information to comply with applicable laws, regulations, legal proceedings, or governmental requests. We also use your data to enforce our terms of service, protect our rights and property, prevent fraud or illegal activities, and ensure the security of our systems and users.

Vendors and Service Providers: We may disclose information to third-party vendors and service providers who assist us in delivering our services. These vendors and service providers may be involved in various activities on our behalf, including but not limited to providing the Services, conducting promotional and marketing activities, and delivering information that is relevant to you, such as product announcements, software updates, special offers, or other related information. These service providers have access to your data solely for the purpose of performing specific tasks on our behalf and are obligated to protect your information.

Aggregate Information: In cases where it is permitted by law, we have the ability to utilize and disclose user information to our partners. However, this information is always aggregated or de-identified in a way that ensures your identity cannot reasonably be determined.

Third-Party Partners: We may share your personal information with trusted third-party service providers who assist us in delivering additional products and services.

User Analytics: We utilize analytics providers like Google Analytics, which employs cookies to gather non-identifiable data. Google offers various privacy options for its Analytics cookies, which can be found at http://www.google.com/policies/privacy/partners/.

Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction. We will notify you and provide choices regarding your information in such circumstances.

Legal Requirements and Safety: We may disclose your personal information if required by law, court order, or government regulation. We may also disclose your information to protect our rights, privacy, safety, or property, and those of our users or the public.

Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security practices and update our systems to ensure the confidentiality and integrity of your data. However, please be aware that no method of transmission or storage is entirely secure, and we cannot guarantee absolute security such as that unauthorized access, hacking, data loss or a data breach will never occur.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When we no longer need your information, we will securely dispose of it or anonymize it to prevent identification.

Access and Correction: You have the right to access, review, and correct the personal information we hold about you. You can update your account details through the account settings or by contacting our customer support. If you need assistance, we will promptly respond to your requests.

Opt-Out and Marketing Preferences: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or contacting us directly. However, please note that you may still receive essential service-related communications.

Cookies and Tracking Technologies: You can manage your cookie preferences and control tracking technologies through your browser settings. However, disabling certain cookies may affect your user experience and limit the functionality of our website.

Cross-Border Transfer: We may transfer your personal information to other countries or jurisdictions outside of your own for processing and storage. These transfers are necessary to provide you with our services and to fulfill our contractual obligations. We take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us at sales@bigboxhost.com, and we will promptly delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. If we make any changes to how we treat your personal information, we will post the changes on this page and update the "Last Updated" date at the bottom of this policy. If we make material changes to how we treat your personal information, we will notify you by prominently posting a notice of the changes on our website or the announcement section, and by sending you an email. Your continued use of the website or services after such notice constitutes your acceptance of the new privacy policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our privacy team through email sales@bigboxhost.com or write to us at:
 
BigBox LLC
4001, Tordera Drive
Austin, TX-78738
USA